Frequently Asked Questions
Quick answers about bookings, gift cards, and your visit.
Bookings and your visit
You can book online, or contact us directly by phone (+34 632 14 17 62) or WhatsApp to find the best time for you.
We recommend booking at least 48 hours in advance. For weekends and peak hours, booking earlier helps ensure availability.
Yes. Please let us know as soon as possible if you need to change your appointment. Late cancellations may be subject to a fee depending on the notice given.
Our centre is open Monday to Friday from 9:30 to 21:30, and Saturdays and Sundays from 12:00 to 21:30. We are closed on 25 December and 1 January.
Arriving 10 minutes early gives you time to settle in and start the experience calmly.
Nothing special. We provide what you need for the session. If you have any preferences or sensitivities, just tell us.
Yes. Whenever the treatment uses oil, we can adapt to your preferences and sensitivities. If you have allergies, please tell us before starting.
Please keep an eye on your personal items. We recommend avoiding valuables, as we can’t take responsibility for lost or forgotten belongings.
Gift cards
Choose a treatment on our website, select the gift option, and complete the purchase. You’ll receive the gift card by email.
Contact us by phone (+34 632 14 17 62) or WhatsApp to book and share the gift card code/locator. We’ll help you find the best slot.
Gift cards are valid for 1 year from the purchase date.
You can switch to another treatment of equal or higher value. If the new option costs more, you can pay the difference.
Gift cards are not refundable once purchased, but they can be transferred to another person as long as the code/locator is provided.
If you still have the purchase confirmation, contact us and we’ll do our best to help you recover the details.
Legal and privacy
This website is operated by Lotus de Bali & Thai.
Yes. Online payments are processed through secure payment providers. We do not store your card details.
Only what is needed to manage bookings and purchases. We use it exclusively for service management and related communications.
We do not sell your data. We only share information when it’s required to provide the service (for example, payment processing).